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Trouble Shooting

Install/Reinstall Intelligent Provisioning (IP) if It Does Not Launch


Document ID: c03693433

Version: 3

Advisory: (Revsion) HP ProLiant Gen8 and Gen9 Servers – How to Install/Reinstall Intelligent Provisioning (IP) if It Does Not Launch After Pressing F10 During Power-On Self-Test (POST)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-02-04

Last Updated: 2018-07-09


Document Version
Release Date
Updated Resolution to indicate that certain versions of IP are for Gen8 servers and certain versions of IP are for Gen9 servers only
HP ProLiant Gen9 servers added to Platforms Affected list
Original Document Release

Intelligent Provisioning (IP) is a feature available on all HP ProLiant Gen8 and HP ProLiant Gen9 series servers that allows service personnel and customers to press the F10 key during System Power-On Self-Test (POST) to load the latest HP Service Pack for ProLiant (SPP) automatically.

If IP does not launch as expected by pressing the F10 key during System POST, it may be necessary to reinstall IP by performing the steps in the Resolution section of this advisory.


Any HP ProLiant Gen8 or HP ProLiant Gen9 series server listed in the Platforms Affected section below.


If IP does not launch as expected by pressing the F10 key during System POST, reinstall IP using a bootable USB Key. Instructions to create the USB Key with the IP image are provided below.

IMPORTANT: The same USB key cannot be used to reinstall IP on both ProLiant Gen8 and ProLiant Gen9 servers because Gen8 servers use a different version of IP than Gen9 servers:

IP Version 1.62 is the latest version that supports Gen8 servers.

IP Version 2.X is for Gen9 servers ONLY. Ensure that the correct version is being deployed using the bootable USB key, depending on the server generation.

The following URL provides additional FAQs for HP Intelligent Provisioning:


Step 1 – Download the Intelligent Provisioning ISO image and USB Key Utility from HP.com (one time) – This takes approximately 2-5 minutes to complete.

Step 2 – Create a bootable USB Key and copy the ISO content to the USB key (one time) – This takes approximately 5-6 minutes to complete.

Step 3 – Install Intelligent Provisioning using the USB Key – This takes approximately 6-8 minutes to complete.

Process Step 1 – Download Intelligent Provisioning ISO Image

Download the firmware ISO image and the USB utility-tool from hpe.com, by performing the following steps:

  1. Click the following link:https://support.hpe.com/hpesc/public/home
  2. Enter a product name (e.g., “DL380 Gen9”) in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product.
  3. From the Drivers & software dropdown menus on the left side of the page:
    1. Select the Software Type – (e.g. Firmware)
    2. Select the Software Sub Type – (e.g. CD-ROM)
    3. For further filtering if needed – Select the specific Operating System from the Operating Environment.
  4. Select the latest release of HPIP230.2015_0827.81.iso (or later). Note: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available.
  5. Click DOWNLOAD to download Part 1 (HPIP230.2015_0827.81.iso or later) and save the file to a folder on the computer.
  6. Extract the content of the zip file to a folder on the computer.
  7. Scroll to the Utility- Tools section and click DOWNLOAD to run the * RECOMMENDED * HP USB Key Utility for Windows (cp015352.exe or later). Follow the screen prompts to install the HP USB Key Utility.

Process Step 2 – Create a bootable USB key and copy the ISO image

Create a bootable USB Key and copy the ISO image, by performing the following steps:

  1. Click Start, Programs, HP System Tools, and select HP USB Key Utility.
  2. Follow the utility prompts and select Create Bootable USB from CD/DVD.
  3. Ensure that the USB key has at least 4 GB storage capacity.
  4. When prompted to Choose the source of the CD/DVD, select Browse for ISO file.
  5. Navigate to the folder with the ISO file extracted from hpiprecovery-1.40-0.zip (or later) in Step 1 – Download IP ISO image (process step 8 above).
  6. Select the USB key and click Next.
  7. The utility will prompt once the USB key is formatted and the ISO image is copied (approximately 5-6 minutes).
  8. The process steps 1-7 can be repeated multiple times to create additional USB keys.

Process Step 3 – Install Intelligent Provisioning Recovery

Install Intelligent Provisioning Recovery, by performing the following steps:

  1. Insert the USB Key and power up the unit.
  2. To boot from the USB key, press F11 and select Option 3: One Time Boot to USB Drive Key.
  3. The system will boot from the USB Key and install IP Recovery.
  4. When the installation is complete, the utility will prompt for the USB Key to be removed.
  5. Reboot the system and press F10 (IP Recovery) to verify IP Recovery launches properly.

RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber’s Choice. Sign up for Subscriber’s Choice at the following URL: Proactive Updates Subscription Form
NAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP: For hints on locating similar documents on HP.com, refer to the Search Tips document.

Hardware Platforms Affected: HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, Intelligent Provisioning, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE ProLiant SL4540 Gen8 3 Node Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant ML350 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03693433
©Copyright 2018 Hewlett Packard Enterprise Development LP
Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided “as is” without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.


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